State Farm® Insurance Agent Rosalinda Aguero

"Beatriz was very amazing and helpful. She walked me through everything I needed to know. She was happy to answer and explain questions that she had already explained so I can assure I understood my concerns. I am very happy with the help I received from Beatriz."

"Excelente la atención de los ejecutivos que nos atendieron. Resolvieron nuestras dudas y nos ayudaron a conseguir el producto que necesitábamos"

"Santiago was superb he was so sweet and patient he took his time to explain everything he answered all my questions nice and made sure that i understood everything…great customer service thank you"

"I was very pleased with how Ms. Anabela helped me getting the auto insurance. She’s very polite and very friendly. 🩷"

"Rosalinda is great and attentive when it comes to adding policies. I had 6 total lines with the team. However, when it comes to basic customer service, it falls short. I called for a simple explanation about a rate increase—no one called me back. I ended up shopping around and found a better rate. I called to cancel two policies—no response. So I called again and requested to cancel everything. Still nothing. It’s been two weeks, and every time I call, it’s like they’re hearing about it for the first time. Beatrize just told me there were no notes on my account, even though I know I’ve spoken with her. I’ve called at least six times. If you're dealing with them, cancel autopay, send emails to create a paper trail, and be ready to move on. The delays feel intentional—and it’s not a good long-term strategy."

"Great customer service. Santiago got me all set up with life and auto insurance."

"Beatriz was amazing! Thank you!"

"I recommend switching to State Farm, go with Santiago he was really helpful, understanding and Great communicator all positive things here from my experience."

"I have to say my first time experience was amazing. Beatriz went above and beyond to make sure that I had gotten the best rate for my car insurance. She explained very clearly everything I needed to know, everything that was the best options to have. Thank you Beatriz for all your help and patience with me."

"Excelente ayuda del agente que me atendió Santiago Lozano…"

"I love them they are awesome... Always very helpful...."

"Beatris is the best agent ever!!!! She is explains everything and Answers your questions to the best of her knowledge. she takes the time for you to feel comfortable and makes sure you understand everything. if you’re looking for a car or home insurance call and ask for her !!!"

"Santiago was great he resolved my issue"

"Excelente servicio, te dejan saber perfectamente lo que contiene tu póliza, 100% recomendada y más si las atiende Beatriz una persona lindisima"

"I called Friday 2/21 to cancel my policy. Emailed the declaration page to Rosalinda. My policy is supposed to be taken out of my bank on 2/27. I did what was asked of me with time so I wouldn't have my money taken out. Whoever I spoke on Friday 2/21 was extremely rude as soon as I mentioned i wanted to cancel my policy. Said she couldn't cancel it and was up to Rosalinda to do and she will get to it Monday 2/24 "hopefully". I knew they wouldn't care to take care of it because once they aren't making money out of you they could care less. I called Wednesday 2/26 to follow up and the lady i spoke with had no idea I had requested my policy canceled. She stated there was no request. I was livid at this point. She said only Rosalinda is able to see that email and she will "get to it when she can". At this point I think Rosalinda doesn't want to cancel the policy or else it would've been done Monday. I called again Thursday 2/28 and was denied to even speak to Rosalinda because she has clients back to back and my policy still hasn't been canceled. Here i am Friday 2/28 a week after this request has been made and I am out $220 for a policy i no longer need. Now its funny how she answers every review here and I'm sure now that I have wrote a bad review it will get her attention "soon". Don't expect this agency to be any kind of professional when it doesn't benefit them."

"I honestly never make reviews on things or businesses. I just move along with my money to another business.But I have to agree with Sarai Beltran's review because I am going through the same thing with this agent. At first I thought I was overreacting then I came to the reviews to find someone else with the same issue. I requested my policy to be canceled after seeking help to replace my current vehicle with my new one after selling the old one. Which I didn't get because according to the lady on the phone I needed to make an appointment. For an urgent need?!?! That didn't make sense. I called around and found an agent that had time for me to quote a policy for my car. It was in my price range and I decided I was switching to a different company. I reached out and still I was told that I need an appointment. Next few days the agent calls and during the conversation she states that " for replacements there is no appointment needed" well looks like your employees are saying otherwise. Probably need to train them so y'all can be on the same page. I told her that on the 10th of February with ample time that my insurance will need to be canceled I found a new company. She told me to send my declaration page on the email she texted for my policy to be canceled. I sent it the same day after work. To this day I haven't received an acknowledgement that this was updated. Then a couple of days ago I received an email from State Farm requesting for payment of my policy before it can be canceled. I have emailed her asking to what the payment is for and no answer to my emails. Over 10 years with this company and can't even reply to emails. So, beware when you're ready to cancel. *****I will update my review when this is resolved."

"Atención de primera Beatríz palacio sla mejor atención"

"New customer, so far, so good. Santiago was very informative."

"Excellent. Anna, She was very professional and kind helping us with our home and vehicle insurance. Thank you Anna."

"I would like to thank Santiago Lozano Palacio for providing me with insurance information and quote. Requested a quote online and quickly called the next day. He was very helpful and patient, explained my concerns, insurance pricing and really like that he spoke both Spanish and English. I decided to purchase auto insurance through State Farm. Thank you so much!"

"Angel has helped me and is always very attentive in taking care of me. She is my go to if I ever have a question, ThankYou 😉"

"Best experience i ever had with BEATRIZ H. PALACIO L. She will get you the best quote."

"I came to see if Rosalinda at State Farm was able to help me with my notary bond. Her office was highly recommended and to my surprise yes they can help. I highly recommend her for any notary bond needs."

"We needed insurance for our rental property and got it with the help of Beatriz. She knew her stuff and did as well!!"

"I requested a quote on my house, cars, and umbrella from Rosalinda Aguero’s State Farm. Santiago helped me with the quote. He is young, but patient and eager to understand my needs. He was very available and returned calls quickly. We just completed the paperwork for me to change to Rosalinda’s office and they saved us over $1,300 a year. Everyone in the office was very friendly and helpful. I hate changing insurance, but Santiago and the rest of the office staff were very helpful. I would recommend them to anyone needing insurance."