State Farm® Insurance Agent Rosalinda Aguero

"Jimenez, Thank you so much for your kind review. We are pleased to know Beatriz has provided a great experience for you. She definitely is a good neighbor! Have a blessed day!"

"Chauncey, Thank you so much for your kind review. We are pleased to know Santiago has resolved an issue for you. He sure is a good neighbor! Have a blessed day!"

"Caroline, thank you for taking the time to share your experience. We sincerely apologize for the frustrations you've faced during this process. Your feedback is very important to us, and we appreciate you bringing these issues to our attention. To clarify, when you initiated the vehicle replacement online on January 31, 2025, our office received your cancellation request on February 4, 2025. We understand the urgency of your situation; however, our receptionist is not licensed to process cancellations or make changes directly. This is why we set up a time for a licensed representative to return your call. During that conversation that you had with a licensed representative when your call was returned, the online changes were confirmed for replacement and now your new request to cancel confirmed, we did ask for declaration page from your new carrier. We immediately halted any automated drafts while we awaited your online replacement changes were successfully processed to then follow up on cancellation request. Once we received the necessary documentation, your cancelation was processed. We want to emphasize that every cancellation is unique, and we find that customers who are most frustrated often have difficulty providing the requested information. In contrast, those who are willing to engage and provide the necessary documentation typically experience a smooth and efficient process. Additionally, online changes take time to process, and cancellations cannot be completed online. We understand that communication is key, and it appears there may have been some miscommunication regarding the cancellation process. We do keep detailed notes on all customer interactions, but unfortunately, once changes are made, the next request—such as your cancellation—gets worked on in the order it is received. We have made multiple attempts to reach you to advise you of the status, but it seems our calls have gone directly to voicemail. We encourage you to reach out to us directly so we can resolve this matter promptly. We value your long-standing relationship with us and are committed to providing you with the best service possible. Thank you for your patience, and we look forward to resolving this issue. "

"Robert, Thank you so much for your kind review. We are thrilled Santiago has been very informative. Should any issue arise, please feel free to reach out. Have a terrific day!"

"Glenda, Thank you for your kind review! We are thrilled to hear Anna has been professional and kind. Thank you for trusting us with your auto and home insurance. Should any question or concern arise, feel free to contact us."

"Cecilia, thank you for your kind review. We are pleased to hear that Santiago was able to help you get your auto insurance. We are grateful for your trust. Should any question or concern arise, feel free to reach out. Have a terrific day!"

"Tina, thank you for your kind review. We are thrilled to see that Angel has been very attentive intaking care of your questions and concerns. Should any question or concern arise, please feel free to reach out. Have an excellent day."

"Bryan, thank you for your kind review. We are thrilled to see Beatriz had helped you get the best quote and you had a great experience. Should any question or concern arise, please reach out. Have a great day!"

"Maggie, Thank you so much for your review. We are thrilled to have been able to help you with the notary bond you needed. Have a terrific day!"

"David, thank you for your review. We are pleased to know Beatriz was able to help you with your renters insurance needs. Should any question or concern arise, please feel free to reach out. Have a great day!"

"Charlie, thank you so much for your review and feedback. We a thrilled Santiago has provided great customer service and was able to help you save on your insurance needs. We look forward to continue to help you with your auto and home coverages. Have a terrific day!"

"Irving, thank you for taking the time to share your feedback. We genuinely apologize for the frustration you experienced during your recent interactions with us. When you reached out to cancel your policy shortly after it began, our team requested a reason for the cancellation, as part of our standard procedure. We understand that your truck broke down, and we asked for documentation to support your request. Upon receiving the mechanic’s estimate, we promptly processed your cancellation without any issues. We also attempted to reach you multiple times after your initial message to ensure we addressed your concerns and provided you with the assistance you needed. We strive to maintain open communication and appreciate your understanding that our policy requires verification for cancellations to protect both our clients and our business. We regret that this situation caused you stress, and we are here to help should you have any further questions or require assistance. Thank you for your understanding, and we wish you the best moving forward, Rosalinda Aguero State Farm Agency."

"Julio, Thank you for your five star review. We appreciate you support. "

"Edgar, Thank you for your kind review. We are thrilled Anna was able to help you get the best deal for your insurance needs. We are here to help should any question or concern arise. Have a blessed day."

"Alejandro, nos alegra que ha tenido una buena experencia con nuestro equipo!"

"Brian, Thank you so much for your kind review. We are glad to see Angel has provided great customer service and helped you connect with us. Should you have any questions or concerns, please feel free to reach out. Have a great day! "

"Nikki, Thank you so much for your kind review. We are glad to see Angel has provided great customer service and helped you connect with us. Should you have any questions or concerns, please feel free to reach out. Have a great day! "

"Carlos, Thank you so much for your kind review. We are glad to see Angel has provided great customer service and helped you connect with us. Should you have any questions or concerns, please feel free to reach out. Have a great day!"

"Ariadne, Thank you so much for your kind review. We are glad to see Angel has provided great customer service and helped you connect with us. Should you have any questions or concerns, please feel free to reach out. Have a great day! "